Technical Support

Bertrandt

Sibiu
Permanent
Full-time

Acum 2 luni

The Bertrandt Group has been providing development solutions for the international automotive and aviation industries as well as the mechanical and plant engineering, energy, medical technology and electronics industries in Europe, China and the USA for more than 40 years. Our employees guarantee extensive know-how, sustainable project solutions and a high level of customer orientation.Technical SupportLocation: 550025, SibiuTechnical SupportWorkplace: 550025, SibiuWhat to expect:

Technical Support Tickets where you will have to do the following:

Online System TSARA Utilization
Problem Solving and Information Provision
Escalation Procedures
Defect Cluster Allocation
Support Areas
Timely Resolution
Parts Technical Support Tickets where you will have to do the following::

ETK (Electronical Parts Catalogue) Issues
Online System TSARA Handling
Timely Response
General Recommendations where you will have to do the following::

Knowledge Enhancement
Collaboration with Suppliers
Effective Communication
Documentation Best Practices
Continuous Improvement
Additional Tasks where you will have to do the following::

Consultancy and Approval for Warranty Repairs
Reporting Tasks and Analytics
Dealer Visits and Onsite Consultancy
Structured Reporting to Headquarters
Linking Solved Cases to Existing Items (Case Family)
Technical Understanding and BMW Workshop Experience
Language and Communication Skills
Ramp-Up and Training Phase

What you bring along:

Proficiency in one the following languages: English/German/Italian /Danish/Finnish/Swedish /Polish/Bulgarian/Greek /Serbian/ Czech/Slovak/Hungarian
Good knowledge of the automotive engineering sector, even other sectors of the industry, IT

Bertrandt

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