Part time Airbnb Resolution Agent with French (Remote)

Telus International

România
Contract
Part-time

Acum 1 lună

Description and RequirementsAre you looking for a great career and a place to shine?Join us as a Resolution Customer Agent on our Airbnb project!*Please note that you will be hired on a fixed term contract until September 30 with the possibility of being extended.*Your profile:Ability to speak fluently and write clearly and concisely in French and EnglishAvailability for a part-time schedule(4h or 6h/day), in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ weekExcellent problem-solving abilitiesEmpathetic and can communicate in a caring and friendly mannerStrong time management skills and motivation to exceed expectationsEnjoy working in a fast-paced environmentComfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new onesStrong team spirit with passion and drive to help users and deliver the best in customer service.High level of mediation and composureAs a Customer Support Agent:You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.You'll be the face of one of the world's top brands!We offer:Work from anywhere in RomaniaAbove-average fixed salary, performance and tenure-based bonuses, depending on the positionMonthly meal ticketsFree access to our modern and fully-equipped employees' gym space in our office building in BucharestPrivate medical subscription coverageExtra health benefits: special discounts for dental care and optical services with our partnersReimbursement for your public transportation subscription, after the trial period (if you work from office)Gym subscription reimbursement, after the trial periodFree subscription to the Bookster virtual libraryDedicated psychologist available for free sessions (online or face to face)Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many morePaid training and international career opportunitiesMultilingual exposure - improve your spoken and written language skillsCommunity projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year longAdditional Job DescriptionJoin our part-time French team on the Airbnb adventure and be ready to shine!Language Reference English
FrenchEEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Telus International

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