Senior Analyst - IT Product Support

Cluj-Napoca, Cluj
Permanent
Full-time

Acum 1 lună

Company: MercerDescription:We are seeking a talented individual to join our MMB Analytics team.The MMB Analytics team deliver analytics products internally within MMB and externally to clients, operating as experts within the business to help the organisation gain a competitive advantage through analytics.The team are looking to continue to deliver value through global initiatives and analytics product solutions. We will be looking for you to embrace the challenge of delivering and operationalising these solutions.The role is based in Cluj-Napoca and it is a hybrid role, with a requirement of working at least three days a week in the office.We will count on you to:

Provide training sessions for users of the product
Have a deep understanding of our product, how it works and what it is trying to achieve
Support the product owner with demo-ing the product to potential users and countries
Create supporting documentation and promotional material
Enable users and providing a first point of contact for issues with access
Track key usage metrics and providing reporting to senior leaders

What you need to have:

Proven ability to support digital products and their users
Strong communication skills and the ability to communicate with users where English isn’t their first language
Experience working in an iterative product development environment
Basic reporting experience and user/client management experience
Proven presentation skills to senior leaders and operational users
Comfortable working and communicating with non-technical business users in English
Ability to maintain discretion and deal appropriately with confidential information
Energetic, cheerful, personable and willing to learn

What makes you stand out?

Any experience working with analytics products
Understanding of the insurance market
A strong numeric background
Any foreign language skills

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders;
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;
A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
Performance Bonus scheme;
Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh

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