Job Description:OverviewWipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Quality Assurance role.What will my future role be about?· Carry out the detailed assessment of contacts/conversation that are resolved.· Assess if the business and compliance requirements are followed as per the SOP/guidelines.· Identify the gap and share/update constructive feedback.· Execution on daily deliverables and detailed instructions provided on new assignments.· Decisions made are to keep in mind, not to impact on the team / self-efficiency.· Individual contributor as a part of a team, with a focused scope of work.· Provide clear and crisp understanding of errors made.What should I bring to the table?· Freshers or 6 months experience in any Quality Review process.· Advanced level of English and French.· Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage) · Attention to details and a results driven approach is a must.· Ability to work well under pressure.· Client oriented, flexible, patient.· Excellent written communication skills.· Good organizational skills.For experienced candidates:· Excellent verbal & written communication & presentation skills.· Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.· Good Interpersonal & people management skills with good problem solving approach.· Good analytical skills for MIS, number crunching & reporting to internal & external customers.· Ability to exercise managerial judgment and perform as a mentor.· Ability to multi task multiple activities by effective delegation and monitoring.· Demonstrated Customer Service Skills.What's in it for me?· Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location;· Opportunity to work for one of the biggest brands in the world in a unique work environment;· Great career opportunity with a leading international outsourcing company;· Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);· Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs.QAAS(Advisory Services)
