Program Manager in IT/Software Development

• Deliver complex tech change projects to largest Education customers worldwide.
• Manage multiple engagements at any given time from internal discovery/analysis, project initiation to successful project completion.
• Work with customers to understand their business objectives, stakeholders, technical architecture, limitations, challenges.
• Empathize with customer challenges and gain appreciation of their situation whilst offering support where possible.
• Act as the main point of contact for your customer engagements throughout the life of the engagement, beginning at customer nomination to named user deployment completion
• Work with Subject Matter Experts to provide detailed guidance on technical topics such as Admin Console migrations, domain claim, SSO configuration, user management automation, guidance around packaging and employment.
• Be responsible for project delivery on a day-to-day basis, tracking the main actions and supporting any queries, maintain the project plan, and oversee the delivery process to keep projects on track to ensure successful completion on time (well before serial number expiry)
• Maintain regular and appropriate communication with customer teams and internal teams at multiple organizational levels (from engineering teams to C-level executives)
• Continually manage customer expectations, scope, and identify/mitigate risks
• Help customers build capabilities and implement change.
• Achieve customer satisfaction through successful delivery of the project and successful realization of key objectives and metrics

• 4+ years of experience leading client-facing projects in a consulting and/or technology background
• Programme Management experience with high profile corporate clients

• Experience with/understanding of enterprise infrastructure solution architectures
• Be comfortable to challenge where required in a diplomatic and respect manner
• Ability to effectively lead and influence people during engagements whilst finding solutions to customer challenges

• Creative problem-solving skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems
• Organizational skills to plan and coordinate complex projects
• Outstanding verbal and written communication skills
• High degree of intellectual curiosity and ability to absorb new concepts quickly
• High level of energy and personal drive

VON Consulting