Business Process Transformation Lead

Vodafone

București
Contract
Full-time

Acum 1 lună

Your day to day:The Centre Transformation Lead drives transformation initiatives at Technology Shared Services Romania (TSSR) Centre level together with all the Service Lines. This individual will be responsible for engaging with internal TSSR SL managers and teams to align on priorities, define improvement opportunities, and drive the execution of transformation initiatives.
This role has to work collaboratively with other business functions (Operations Performance Center, Finance, HR) to drive analysis, manage the stakeholders and uncover value and opportunities for the business. Centre Transformation Lead challenges the current processes and ways of working and drives the change by developing project plans, synthesizing analytics, building relationships, and testing ideas to construct and implement a multi-year transformation roadmap.With these activities you will have a great impact on our business:

Leads cross functional transformation programs across TSSR, problem shaping, building solution and implementation
Becomes an expert in TSSR business and have a deep understanding of the service lines' processes and activities
Acts as a consultant, influencer and strategic thought partner to service owners and TSS Service Line Leads
Applies frameworks and best practices to evaluate the transformation initiative's readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory throughout the life of the initiative
Evaluates and analyzes data to support TSSR business strategy/operations and processes improvements
Re-engineers processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
Uncovers areas within the business to drive performance improvements to unlock productivity
Communicates with peers from TSSE & TSSI and Garage Team to maintain an understanding of priorities, business requirements, existing and future opportunities, environmental impacts, and overall landscape of TSS
Communicates and summarizes transformation initiatives statuses in a succinct manner
Reports transformation progress for TSSR overall program / service line status reporting;
Acts as TSSR representative with Garage Team

With these skills you are a great candidate:

Experience in project management, business transformation and Lean Six Sigma (LSS) strategies in the technology areas
Experience leading transformation/improvement programs; define and establish program structure and governance frameworks in relation to business cases management, attend executive steering committee, stakeholder management and financial management
Question traditional working methods and consider alternative ones that improve the delivery to the customer;
Explore capabilities of new technologies with a view to how they can be used to meet business goals (customer experience, efficiency, simplification, etc).
Experience in a Telecommunications, IT or related service industry;
Proficiency in MS Office Suite (including advanced level in Excel) and analysis toolsets
Familiarity with Robotic Process Automation and tools

Sounds like the perfect job? We've got even more to offer:

Work from Home - hybrid approach
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
Flexible Vacation - Take time off when you need it, we trust you
Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.#_VOISVodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone

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