Customer Care Jr Process Associate with Italian

București
Permanent
Full-time

Acum 8 zile

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesPress Tab to Move to Skip to Content LinkSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: Customer Care Jr Process Associate with ItalianReq Id: 79154City: BucharestState/Province: BucharestPosting Start Date: 7/4/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionWe are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and KPIsResponsibilitiesHandling of inbound and outbound calls to address various call types from customersHandling of incoming transactions (chat/email/social media) to address queries from various customersHandling technical queries including troubleshooting for client diabetes-devices management software and appHandling requests for free of charge itemsAssisting customers to make the right product choiceDetermine based on product complaint if warranty claim applies and if so, order, replacement productLog information related to product complaints, to be researched by the quality team.Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaignResponse to Inbound email or whitemail via phone, email or whitemailCandidate' profileAdvanced level of EnglishAdvanced level of Italian.Excellent verbal and written communication skillsProblem-solving: Ability to address customer concerns and find solutionsNegotiation: Strong negotiation skills to secure favorable dealsSales Acumen: Understanding of sales strategies and techniquesHighly self-motivated to deliver superior customer experienceHigh energy level and personal resilience.Integrity and desire to comply with all legal and moral standardsService and quality orientedNice to have skillsExperience in Medical Device BPO /Diabetes devicesCRM Proficiency in using CRM softwareBenefitsBenefits for working with us:

Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)

Great career opportunity to work for one of the biggest brands in the world in a unique work environmen

Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball et

Child Birth Allowanc

Sport events sponsorship for employee

Complex Record & recognition scheme ( both non-monetary and monetary options

Monthly subscription @ Bookster - the first modern library for companies in Romania

Employee Referral Program with attractive incentive schemes

Extra annual leave days depending on the total length of working experience at Wipro

Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications

Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

Mandatory Skills: Medical Info & Product Support(PQCM) .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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