Automotive Diagnostics Specialist (Level 2 Support)
- București
- Permanent
- Full-time
- You will provide Level 2 support for the repair of vehicles around the world.
- Troubleshoot automotive diagnostics and IT problems.
- You will oversee business coordination between Level 1, 2 and 3
- Escalate unresolved Level 2 incidents to Level 3
- Monitor the processing of incident files including hard points and proposed solutions, escalated incidents, type and frequency, an alert indicator.
- Prepare incident capitalization file, incident summary documents.
- Use of specific IT systems to identify, troubleshoot and fix computerized diagnostic problems.
- Identifies anomalies in the functioning of equipment and operating systems and develops solutions to eliminate them.
- Provides technical assistance and advice to users on how to use computer systems.
- Ensures that the operating system and installed programs are kept up to date.
- Completed studies in automotive engineering or similar.
- Expertise in customer technical support and after-sales assistance,
- Familiar with After-sales engineering, diagnosis, maintenance, repair, Spare parts, repair methods / labor time, vehicle engineering processes, engines, gearboxes and PWT.
- 2-4 years expertise in the fields of diagnostics (electronic systems) and automotive repair, as well as with the associated tools
- Good knowledge of either English or French language, second language is a plus.
- Proficient digital competences, able to understand and adapt quickly to new software.