IT support Help Desk Agent

• You will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support;
• The job begins when the Client user reaches you in the form of call, chat or email to for a technical issue. You will be required to verify basic information and then address the issue;
• You will need to close the issue based on the pre-determined options given for the same. The issues that cannot be resolved are escalated to the next higher level.

• Experience in Helpdesk /Service Desk;
• Technical Qualification preferred;
• Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common; ticketing tools - Service Now, BMC Remedy, etc;
• Good level of English Language;
• Understanding of common computer hardware and common technical terminology.

• Long-term and stable cooperation;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Private medical insurance;
• Benefit platform;
• Opportunity to grow and learn;
• Teamwork in a multicultural environment.

Infosys