Technical Analyst- Graduate Program

Oracle

București
Permanent
Full-time

Acum 25 de zile

Job Description:The Team:As a member of the Support organization your focus is to deliver post-sales support and solutions to Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical issues regarding the use and fixing of Oracle products. a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle teams, such as Product Management, Sustaining Engineering, DevOps, Development, and Documentation on diverse customer situations and advanced issues.The Company:Oracle is the world's leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only redefining the world of business-it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com.ResponsibilitiesWhat You'll Do:As a Technical Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Having some understanding of Cloud technologies, Machine Learning (ML), Artificial Intelligence (AI) is helpful. You should be able to complete assigned duties with direction from management. In this position, you will routinely act independently researching and developing solutions to customer issues and working in collaboration with other teams across Oracle.What You'll Bring (Objective Minimum Qualifications):To be considered for a Tech Analyst position in the Corporate Architecture organization, you must possess the Objective Minimum Qualifications (OMQs) below.

Have at least a Bachelor's or Masters degree in Computer Science, Computer Engineering, or an equivalent science and/or engineering field by August 2024.
Have no more than 12 months of professional full-time work experience in the technology field (excluding internships, research and/or teaching assistant roles, and military experience).

Familiarity with Cloud computing platforms; Machine Learning (ML) and Artificial Intelligence (AI)

Software programming concepts and exposure to languages; Python, C/C++, Java, SQL, XML, JSON, HTML, JavaScript, Shell Scripting, and J2EE Standards
Knowledge of Linux, Windows, MacOS, and Network Architecture
Able to work independently and as part of a team
Able to prioritize and manage multiple tasks

Customer Management:

Strong presentation and written communication skills
Excellent fixing and problem-solving skills
Ability to understand customer issues and provide technical solutions in a timely manner
Assess customer urgency and prioritize critical issues

Does this sound like you? If so, we hope to meet you!Career Level - IC2Responsibilities:Responsibilities:As a Technical Support Engineer in Developer Tools Support Engineering, you will offer customer facing mission-critical technical support to assure the highest level of customer satisfaction. The main focus is to use automated technology and instrumentation to diagnose, document, and remotely resolve customer issues. You will be a member of the technical problem solving and avoidance team, routinely sought after to address complex critical customer issues.

Communicate with customers via telephone, written correspondence, and electronic services regarding finding solutions for technical problems as presented in Service Requests.
Manage customer expectations and ensure timely delivery of high-quality resolution of technical issue focusing on root cause analysis and prevention.
Educate and walk the customer through the problem-solving process.
Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that align with Support processes, policies & SLAs.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups.
Contribute written articles to Oracle's Solution Knowledge base.

About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

Oracle

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