Workforce Analyst – Senior Process Associate – English – On site Bucharest
- București
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Workforce Analyst – Senior Process Associate – English – On site Bucharest
In this role, perform operational tasks within Customer Servicing area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.Responsibilities
- Acquiring data from provided sources
- Identify, analyze and interpret trends or patterns relating to key performance indicators
- Identify anomalies in various data sources
- Filter and “clean” data
- Incorporate data analysis into designated ongoing reports
- Support Ops in driving extended analysis in scheduling, rostering, and reporting and other facets of Workforce Management to improve process efficiency
- Use analyzed data to build reports, identifying process improvement opportunities
- Detailed, accurate, and timely completion of Intraday reports
- Enforce all organizational policies, procedures, standards and practices
- Other duties, consistent with skills and experience, as directed by the reporting manager
- Participate in calls and meetings with higher management;
Minimum Qualifications
- Graduation (any stream)
- Relevant work experience in a reporting role is preferred
- Proficient Excel Knowledge
- Good verbal and written communication skills German B2
- English min B2
- Proficiency in MS office (mainly Excel);
- Analytical Skills;
- Excellent customer orientation and ability of multi-tasking & tasks prioritization;
- Presentation Skills;
- Good time management;
- Problem-Solving: Seek solutions through logical reasoning and data interpretation independently;
- Continuous Improvement: Show enthusiasm for learning and commitment to continuous improvement;
- Customer service orientation
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.