Customer Service Representative with German
- România
- Permanent
- Full-time
- Customer support experience is a plus.
- Proficiency in German at an advanced level, written, spoken, and reading skills, equivalent to Level C1.
- Medium English language knowledge (B2 level).
- Customer focus & passion for excellence with respect to treating and caring for customers.
- Has a pleasant, patient, and friendly attitude.
- Ability to communicate clearly, grammatically correctly, and professionally, both verbally and in writing.
- Communication skills: You'll turn your talent into a career.
- The need to be part of a top team: We're energetic, enthusiastic, and friendly.
- Willingness to work from our offices in different locations from Romania
- Serve as a first point of contact for inbound customer or employee questions, requests, and issues
- Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions. be assigned for one future-oriented, long-lasting and eminent client - an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
- Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
- Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
- Be a member of the international, dynamic and innovative company environment.
- Stable job - permanent labour contracts.
- The salary package includes a base salary, language bonuses and Benefit Platform.
- Paid start-up training and professional development sessions-Service Desk Academy.
- Medical subscription.
- Eye Glass Policy.
- A dynamic and diverse job in a pleasant and modern environment.
- Opportunities for personal and professional development.
- Real possibilities to promote within the company.
- Offices in different locations from Romania
- 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year.