Help build the datasets that power tomorrow's AI breakthroughsWe're scaling multiple high-volume data collection pipelines across speech, audio, text, and visual content to train cutting-edge AI models. We need a detail-oriented operations specialist who thrives in fast-paced environments and can juggle multiple concurrent projects while maintaining exceptional quality standards.What You'll OwnPipeline Management & Participant ExperienceDesign and execute end-to-end participant journeys from recruitment through final payoutBuild scalable processes to consistently hit weekly throughput targets across 3-5 active projectsCreate seamless onboarding experiences that maximize participant completion ratesProcess Optimization & AutomationIdentify repetitive tasks and implement systems to streamline operationsBuild tracking and monitoring systems that give stakeholders real-time project visibilityDesign workflows that minimize manual touchpoints while maintaining quality controlQuality Assurance & ComplianceDevelop sampling strategies and quality control checkpoints to maintain 95%+ acceptance ratesEnsure bulletproof compliance with consent protocols and data handling requirementsImplement rapid feedback loops to minimize re-work and optimize participant experienceOperations ExcellenceProvide lightning-fast technical support (sub-12 hour response time) across multiple channelsGenerate actionable weekly reports with clear recommendations for process improvementsIdentify bottlenecks before they impact delivery and proactively implement solutionsWhat Success Looks LikeThroughput: Consistently meet or exceed weekly volume targets across all active projectsQuality: Maintain rejection rates below 5% through proactive quality managementEfficiency: Reduce manual touchpoints by 30% through intelligent process designParticipant Satisfaction: Achieve high completion rates and positive feedback scoresWhat We OfferCompetitive contract rates commensurate with experienceFlexible remote work arrangement with significant autonomyOpportunity to work with cutting-edge AI technology and see your impact in real-world applicationsFast-paced environment with significant growth potential as we scale operationsDirect collaboration with AI researchers and product teamsChance to shape and improve our operational infrastructure as we growEssential Experience1-3 years in data operations, crowdsourcing platforms, content moderation, or research operationsProven track record meeting aggressive KPIs while maintaining quality standardsExperience managing 100+ participants or contributors simultaneouslyOperational MindsetNatural systems thinker who sees opportunities to improve workflowsExperience building processes from scratch in fast-moving environmentsComfortable identifying the right tools and platforms for different operational challengesCommunication ExcellenceOutstanding written English with ability to explain complex processes simplyExperience providing technical support via email, chat, or ticketing systemsMultilingual abilities are a major plus given our global participant baseWork StyleSelf-directed and comfortable working with minimal supervisionThrives in ambiguous environments where you build processes from ground upDetail-oriented with strong follow-through on commitmentsReliable home office setup with professional communication capabilities
