Scurta descriere a companieiCerinteJoin our Roadside Assistance (RSA) Team at Allianz Partners and make a meaningful impact by providing calm and effective support in challenging situations. Do you have excellent Italian and English language skills?In this responsible role, you will assist our customers during breakdowns and emergencies-whether it's a vehicle breakdown, an accident, or fuel-related problems.Whether it's a flat tire or a car that won't start, your mission is to ensure that help is provided quickly and reliably.Who We Are Looking For:Team players who remain calm in stressful situations and have a customer-oriented attitudeWillingness to work shifts, including nights and weekends (after training)Excellent Italian and English language skills (minimum C1 level)ResponsabilitatiYour Responsibilities:Initially, you will work in the Front Office, and once you have developed your skills, you will rotate between Front Office (FO) and Back Office (BO) tasks.Front Office (FO) - Incoming CallsReceiving emergency calls from customers who require roadside assistanceCollecting essential information and quickly assessing the situationCoordinating the appropriate support for each caseBack Office (BO) - Coordination & Follow-UpDispatching: Organizing emergency transport and coordinating with business partners (BPs)Follow-up calls: Arranging additional services (rental cars, vehicle returns, pickups)Customer care calls: Contacting customers after incidents to ensure all their needs have been met.Shifts & Working Hours:Regular shifts: 08:00 - 23:00 (Monday-Sunday)Night shifts: Only after full training and skill mastery (every 2 months for 5-7 days)Weekend shifts: Once you are confident in at least two areasShift planning is fair and balanced and managed together with your team leader.
