Customer Care Representative with French

București
Permanent
Full-time

Acum 11 ore

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesPress Tab to Move to Skip to Content LinkSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: Customer Care Representative with FrenchReq Id: 93689City: BucharestState/Province: BucharestPosting Start Date: 9/4/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionWIPRO, our multinational Tech and Outsourcing company is looking for ambitious talent that will join our engaging team for a Customer Care Role. You will work for one of our clients, a global pharmaceutical and medical device provider, helping its customers gain support and understanding by also ensuring qualitative results in their activity.͏What will my future role be about?

Provides assistance to customers, sales representatives and employees by e-mail in English and French.

Acts as the first point of contact with customers.

Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.

Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.

Registers cases in the client's internal systems.

Processes Product Replacement cases.

Carries out reports upon customer's requests.

Contributes to improving the process.

Analyzes and translates customer reports

͏When dealing with complaints and escalations:

Proactively addresses any potential user issues.
Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.
Ensures the structure and quality of communication to the client complies with team standards.
Manages exceptional situations with obtaining the necessary approvals.
Continuously provides end-user data for timely incident resolution.

What should I bring to the table?

Graduates or students, minimum of Baccalaureate Diploma.
Proficiency in English and French
Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.
PC operating skills, MS Office package.
Previous experience in the fields: customer relations or in the medical field is an advantage.

͏What's in it for me?

Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
Great career opportunity with a leading international outsourcing company.
Opportunity of personal development in a multinational working environment.
Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees' needs.
Relocation assistance to help you settle in.

Mandatory Skills: Complain Transl.& Intake,Regulatory Ser .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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